Legal notice

LAST UPDATED: 25-09-2026

At Divika (operated by Edwid Technologies Pvt Ltd), your satisfaction is our priority. We follow a transparent and fair return and replacement process, aligned with standard Indian e-commerce and payment gateway guidelines, including the Consumer Protection (E-Commerce) Rules, 2020.

1. RETURN WINDOW

You may request a return or replacement within 7 days from the date of delivery.

2. ELIGIBLE FOR RETURN / REPLACEMENT

You can raise a return or replacement request if:

  • The product arrived damaged or broken
  • You received a wrong or incorrect product
  • The product has a manufacturing defect
  • The product is significantly different from what was ordered

3. NOT ELIGIBLE FOR RETURN

Due to the nature of our products, the following are non-returnable:

  • Energized, consecrated, or personalized products once used
  • Products purchased on clearance sale or marked "Final Sale"
  • Products with broken packaging or missing tags (unless received damaged)
  • Pooja items, malas, bracelets, and rudraksha once worn or used — for hygienic and spiritual reasons
  • Consultation services and digital products

4. HOW TO RAISE A REQUEST

  • Email us at support@astroapp.vip or WhatsApp us at +91 98304 96170 within 48 hours of delivery for damage-related issues, or within 7 days for other eligible returns.
  • Share your Order ID, a clear unboxing video (mandatory for damaged products), and photos of the product.
  • Our team will review your request within 24–48 hours and share next steps.

5. RETURN PROCESS

Once your request is approved:

  • We'll arrange a reverse pickup through our logistics partner (where serviceable).
  • In non-serviceable pin codes, you may be asked to self-ship the product to our registered office. The shipping cost will be reimbursed up to ₹150.
  • Please pack the product securely in its original packaging with all tags, invoices, and free gifts (if any).

RETURN SHIPPING ADDRESS:
Edwid Technologies Pvt Ltd
3rd Floor, 376, Madurdaha,
Near Anandapur Police Station, Kalikapur,
Kolkata, West Bengal – 700107

6. REPLACEMENT

If a replacement is approved and the same product is available, it will be dispatched within 5–7 working days of receiving the returned item. If the product is out of stock, you will be offered a full refund or store credit.

7. REFUND PROCESS

Once the returned product is received and quality-checked (typically within 3–5 working days), refunds are processed as follows:

  • Prepaid orders: Refund to the original payment method within 5–7 working days.
  • COD orders: Refund via UPI or bank transfer — you'll need to share your UPI ID or bank details.
  • Store credit: You can opt for store credit, which is credited instantly after quality check.

8. CANCELLATIONS

  • You may cancel your order before it is dispatched by contacting us at support@astroapp.vip or +91 98304 96170.
  • Once shipped, cancellations are not possible — however, you can refuse delivery or initiate a return after receiving the product (subject to eligibility).

9. PARTIAL RETURNS

For orders containing multiple items, you may return only the affected item. Combo products must be returned as a complete set — partial combo returns are not accepted.

10. CONTACT US

Phone: +91 98304 96170
Email: support@astroapp.vip
WhatsApp: +91 98304 96170
Hours: Mon – Sat, 10:00 AM – 7:00 PM
Address: Edwid Technologies Pvt Ltd, 3rd Floor, 376, Madurdaha, Near Anandapur Police Station, Kalikapur, Kolkata, West Bengal – 700107