Here are answers to the questions we hear most often. Can't find what you're looking for? Contact us, we're happy to help.
Products
Are your crystals and Rudraksha genuine?
Yes. We use natural crystals, authentic Rudraksha and real Karungali wood. Selected products come with a lab or government certificate, as mentioned on the product page.
Will my bracelet look exactly like the photo?
Natural stones vary in colour, pattern and size, so every piece is slightly unique. Small differences from the photos are normal and a sign of a natural stone.
What size are the bracelets?
Most of our bracelets are made on a stretchable elastic cord that fits most wrists comfortably. If you need a specific size, contact us before ordering.
How do I choose the right zodiac bracelet?
Pick the bracelet for your rashi (moon sign) or sun sign. Each zodiac bracelet combines stones traditionally associated with that sign. Not sure? Message us on WhatsApp and we'll help you choose.
How should I cleanse and care for my crystals?
You can cleanse crystals by placing them on a Selenite plate overnight or keeping them in moonlight. Avoid water, perfume and harsh chemicals on bracelets, and remove them while bathing or sleeping to keep the elastic strong.
Can I wear more than one bracelet together?
Yes, many customers pair bracelets, for example a Pyrite bracelet for wealth with a Rose Quartz bracelet for love.
Orders & Shipping
How long does delivery take?
Orders are dispatched within [1–2] business days and usually delivered within [3–7] business days, depending on your location.
Do you offer Cash on Delivery?
[Yes, COD is available on most orders. / Currently we accept prepaid orders only.]
How can I track my order?
Once your order is shipped, you'll receive a tracking link by SMS / WhatsApp / email.
Do you ship outside India?
[Currently we ship only within India.]
Returns & Support
Can I return or exchange a product?
Please see our Shipping & Returns page for full details.
What if my product arrives damaged?
Contact us within [48 hours] of delivery with photos and an unboxing video, and we'll arrange a replacement.
How can I contact you?
Call or WhatsApp us at +91 98304 96170 (Mon–Sat, 10 AM–7 PM), or email support@astroapp.vip.